FAQ
Shipping Orders
How long will it take for my order to arrive?
Shipping takes about 7 to 14 days depends on where you live
Where is my order coming from?
Products are made from xx and will be pack and shipped from xx
How can I track my order?
Once the order is processed and ship, a link and tracking number will be sent to you via email
Can I change or cancel my order?
Please contact us as soon as possible if you need to modify or cancel your order. Because we work quickly to keep shipping times down, our window for changes is very small. Once your order enters the fulfillment process or is in transit, it cannot be canceled or modified
Are your products safe for my pets?
Every product we carry is specially selected and are fully safety-certified
What if the toy is destroyed by my pet?
Our products are durable but not indestructible. Wear and tear are expected from constant and prolonged biting, chewing and scratching
What is the return policy
Due to the nature of our products, all sales are final, and we generally do not accept returns or offer refunds. However, we want to make sure you and your pet are taken care of! We will gladly issue a replacement or refund under the following exceptional circumstances:
-
Defective or Damaged Products: You received an item that is broken or not functioning properly
-
Incorrect Item Delivered: You received a different product than what you ordered
-
Lost in Transit: Your order was lost during shipping and never delivered.
Note: Normal wear and tear from pet use (such as chewing, biting or scratching) does not qualify for a return or refund.
Are the returns free?
If your item arrives defective, damaged, or incorrect, we will cover any replacement or return shipping costs. If a return is approved for any other reason, customers are responsible for return shipping costs.
Can I refund the products I have paid for?
Any goods sold are not refundable. However under some circumstances we may make it an exception. Situations like
- Delivering the wrong product
- Item was never delivered (lost in transit)
- Defective product
How to request for refund?
- Contact our support team at support@zoomiespree.com within 14 days of receiving your package.
- Include your order number and a clear photo or video demonstrating the issue (e.g., proof of damage or wrong item.
- Our team will review your request and guide you through the next steps for a replacement or refund.
What payment methods do you accept?
We accept payments like Mastercard, VISA, Google Pay, Apple Pay, PayPal etc. The payment methods can be found at the bottom right hand side of our home page.
How can I contact support?
Contact support at support@zoomiespree.com