FAQ

Shipping Orders 

How long will it take for my order to arrive?

Shipping takes about x-xx number of days depends on where you live

Where is my order coming from?

Products are made from xx and will be pack and shipped from xx

How can I track my order?

Can I change or cancel my order?

Please change or cancel your order within xx hours to avoid any issues especially once the items are in transit

Are your products safe for my pets?

Every product we carry is specially selected and are fully safety-certified

What if the toy is destroyed by my pet?

Our products are durable but not indestructible. Wear and tear are expected from constant and prolonged biting, chewing and scratching

What is the return policy

Are the returns free?

Can I refund the products I have paid for?

Any goods sold are not refundable. However under some circumstances we may make it an exception. Situations like

• Delivering the wrong product
• Item was never delivered (lost in transit)
• Defective product

How to request for refund?

• Contact us through support@zoomiespree.com
• Take a photo or video of the product as proof and we will guide you through the refund process

What payment methods do you accept?

How can I contact support?

Contact support at support@zoomiespree.com