Shipping policy
Welcome to ZoomieSpree! We work hard to bring high-quality pet toys and accessories straight to your doorstep.
Pleas read our shipping guideline below to understand how your package travels
Order Processing Times
- All order are processed, packed, and dispatched within 1 to 3 business days (excluding weekends and public holidays).
- Once your package leaves our partner facility, you will receive an automated email from support@zoomiespree.com containing your tracking number and live tracking link.
Estimated Shipping Times
We offer reliable shipping to pet owners internationally.
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Singapore:
- United States & Canada:
- United Kingdom & Europe:
- Rest of the World:
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Note: Shipping times are estimates. Occasional customs delays, peak holiday seasons or severe weather conditions may cause slight adjustments to these windows.
Shipping Rates
Customs, Duties, and Taxes
- For international orders, packages may occasionally be subject to local import duties VAT, or customs clearance fees determined by your destination country.
- These charges are the sole responsibility of the customer. ZoomieSpree is not responsible for any delays caused by your local customs authority.
Tracking Your Order
You can easily check the real-time status of your package at any time using our automated web assistant. Simply click the chat icon at the bottom of our storefront, select "Track My Order", and enter your order number and email.
Lost or Damaged Packages?
If your tracking status shows your package has stalled for more than 21 business day or if your items arrive damaged, please reach out immediately to our dedicated support hub at support@zoomiespree.com. We will issue a replacement or a full refund right away.